Refunds

Why we have no refunds

If you are looking for a way to get money back, this page will help you see who is responsible. Your agreement on bets and deposits is with the operator, not with us.

Bets and cancelled events

The operator does not refund a losing bet: that is part of the rules of the game. Technical faults in the casino may lead to a round being voided under the provider’s rules.

Bonus funds

Your bank can open a dispute about a transaction if you did not make it. Bonus funds are subject to separate wagering requirements.

Disputes with your bank

Withdrawals are normally made to the same method used for the deposit. If you did not make a transaction, tell your bank as soon as possible.

Records and contacts

Keeping careful track of what you spend on gambling helps you spot mistaken charges quickly. If you find a mistake on this page, write to [email protected].